(Pat)Rick W. Wägner
 http://resume.rickcne2be2002.dyndns.org
[email protected]
679 Church Street
Mountain View, CA 94041
419.205.5553
Voice Mail: 408.514.2600 X2680
TITLE:

Pre-Post Sales Support, Network Engineer, PC Specialist, IT User Support, Systems Administrator, Web Developer, Network Administrator, and Consultant.

   
OBJECTIVE:

Technical Network Solutions and Pre-Post Sales Support Engineer seeking a challenging career in the Technical Solutions and Support field to utilize my quality driven professional ethic, result oriented personality, creative problem solving skills while exploring growth opportunities in the Information Technology Industry.

   
EDUCATION: Systems Administration and Database Management
Two-year college – Masters Institute		 US-CA-San José
08/1997 – 04/1998
 
Computer Operations and Business Management
Vocational – Atterbury Job Corps Center		 US-IN-Edinburgh
05/1994 – 12/1994
 
Business and Computing Technologies
Vocational – Penta County Vocational		 US-OH-Perrysburg
08/1991 – 06/1993
 
TECHNICAL SKILLS: Platforms:

Windows 3.11/95/98/ME/XP, Windows NT 3.51/4.0, Windows 2000 (Workstation And Server), Netware 3.12/4.11, UNIX (Linux), and BackOffice 4.0
Software:

Microsoft Office 97/2000/XP, MS Word, MS Excel, MS Access, MS Power Point, MS FrontPage, WordPerfect, Lotus 1-2-3, dBase III/IV, Apache (WIN 32), Internet Explorer, Netscape, Seattle Labs Mail, mDeamon Mail, Outlook 98/2000, Outlook Express, Serv-U FTP, GulidFTPd, Omnicron FTP, Cute FTP, Bulletproof FTP, Radius NT, Simple DNS Plus, and DeEnesse.
Languages:

HTML, DHTML, Perl, Java, PHP, BASIC, GW-BASIC, Quick BASIC, Visual BASIC, C++, Visual C++, and COBOL
Network:

TCP/IP, SMTP/POP3, IPX/SPX, NetBUI, DNS, DHCP, WINS, LAN/WAN, 10/100BaseT, Hubs, Routers, Switches, CSU/DSU, ISDN, Cable, DSL, Frame Relay, Fractional and Full T1 Circuit, Firewalls, VPN, and RAS
 
EXPIERENCE:

Independent Contractor

 Various Locations
06/1993 – Present

Consultant
 As an independent consultant, I provide a high level of support for local area companies and clients resolving and finding solutions to all technical questions/issues. Building custom workstations and servers using Windows NT/9X and Linux. Among the products supported are Intel Pentium II/III based servers and workstations, install and configure Operating Systems (NT Server, NT Workstation, BackOffice, Windows 9X, Linux), hardware (CD-Rom, Network Cards, Expansion Cards, Hard Drives, Tape Backup Drives), and Applications Software (MS Office, Internet Explorer, Netscape Communicator, Outlook and Outlook Express). Design and implementation of websites using HTML, Perl, Java, Dynamic HTML, and CSS for e-commerce, professional, interactive, and personal websites. On-site and telephone technical support.
 

Quack.com

 US-CA-Sunnyvale
12/1999 – 02/2000

Systems Network Administrator/Contract
 NT and Linux Network administration and support for users both on-site and remotely via VPN configuration. Install and configure network hardware (in PC’s, Laptops, and Servers), install, configure, and optimize Operating Systems (NT Server, NT Workstation, and Linux), troubleshooting hardware and OS configuration conflicts, and application installation, configuration, and support (Outlook, MS Office 2000, Netscape Navigator, Internet Explorer, and PC-Anywhere). Ordering Dell Pentium III Desktop NT Workstations, IBM Pentium II Laptop NT Workstations, and installing software and network hardware.
 

SpeedOnline.com

 US-FL-Fort Myers
04/1998 – 12/1999

Systems Network Engineer/Web Developer
 Designed, developed, and implemented a Local Area Internet Service Provider with a startup of 200 users; this network then expanded to support over 1,500 users. Planned and coordinated the purchasing of equipment, software, and hardware; managed the installation and configuration of all equipment. Designed and developed a TCP/IP addressing scheme. Support for Gateway Dual Pentium III Rack-Mount Servers pre-installed with Windows NT server, Gateway Pentium III Desktop Workstations (Windows 98 and NT), designed, developed, and implemented (Using HTML, Perl, Java, Dynamic HTML and CSS) interactive websites for e-commerce, professional, and personal websites for local area companies. Provided technical consulting to clients with small to medium sized networks for Internet access and VPN/RAS Solutions.
 

Hewlett Packard

 US-CA-Cupertino
01/1998 – 04/1998

2nd Tier Pre-Sales Support
 Position requires high level of technical expertise for telephone technical support, providing technical information on current Hewlett-Packard products and services, custom technical configuration information on net-servers, workstations, mass-storage, and printers. Maintain and log a steady volume of thirty (30) incoming technical calls, also attending weekly training classes for new products and services provided by Hewlett-Packard.
 

Industrial Design Corporation

 US-CA-San José
11/1996 – 01/1998

Network Administrator
 Providing technical support to users on a WAN/LAN environment local level. Specializing in Windows 95/3.11 environment and system administration of NT and Novell servers, maintaining backup scheme and logging system downtimes and irregular system activity. Aiding in migration workstations from Windows 3.11 to Windows 95.
 

GTE South

 US-IN-Orleans
12/1994 – 11/1996

Line Tester
 Responsible for placing test calls to GTE customers, checking lines for technical troubles when a call fails, and logging customer complaints.
 

MAVCA

 US-OH-Perrysburg
09/1992 – 06/1993

Help Desk Support
 Responsible for taking help desk calls, identify the technical problem, and forwarding the call to the correct technical support representative. Administering and creating users on a NetWare 3.12 network, and maintaining daily backups.
 
AWARDS AND
ACCOMPLISHMENTS:		 Novell NetWare CNA Certification Acquired US-CA-San José
12/1997
HTML Author Certification Acquired US-CA-San José
10/1997
 
Business Professionals Of America Contest
1992
  • Attended National COBOL Programming
    		• US-TX-San Antonio
  • Placed 4th in State COBOL Programming
    		• US-OH-Columbus
  • Placed 1st in Local COBOL Programming
    		• US-OH-Perrysburg
     
    Business Professionals Of America Contest
    1991
  • Placed 4th in National BASIC Programming
    		• US-OH-Cincinnati
  • Placed 1st in National Business Mathematics
    		• US-OH-Cincinnati
  • Placed 1st in State BASIC Programming
    		• US-OH-Cincinnati
  • Placed 1st in State Business Mathematics
    		• US-OH-Cincinnati
  • Placed 1st in Local BASIC Programming
    		• US-OH-Perrysburg
  • Placed 1st in Local Business Mathematics
    		• US-OH-Perrysburg
     
    WORK STATUS:USAs a US Citizen; born in Oregon, Ohio, I am authorized to work in the US for any employer.
    TARGET LOCATIONS: Local: Relocation:
    US-CA-Cupertino MX-MC-Atiazpan US-FL-Jacksonville US-IN-Evansville
    US-CA-Fremont US-CA-Fresno US-FL-Lake City US-IN-Fort Wayne
    US-CA-Gilroy US-CA-Irvington US-FL-Tampa US-IN-Indianapolis
    US-CA-Los Altos US-CA-Long Beach US-IA-Norfolk US-IN-Jasper
    US-CA-Menlo Park US-CA-Los Angeles US-IA-Onawa US-IN-New Albany
    US-CA-Milpitas US-CA-Los Gatos US-IA-Sergeant Bluff US-IN-South Bend
    US-CA-Morgan Hill US-CA-Sacramento US-IA-Sioux City US-MI-Detroit
    US-CA-Mountain View US-CA-San Diego US-IA-South Sioux City US-OH-Bowling Green
    US-CA-Palo Alto US-CA-Saratoga US-IA-Vermillion US-OH-Cincinnati
    US-CA-San Francisco US-CA-Warm Springs US-IA-Wayne US-OH-Cleveland
    US-CA-San José US-FL-Cape Coral US-IA-Wayne US-OH-Columbus
    US-CA-Santa Clara US-FL-Fort Lauderdale US-IA-West Point US-OH-Dayton
    US-CA-Sunnyvale US-FL-Fort Myers US-IN-Bedford US-OH-Findly
    US-CA-Campbell US-FL-Gainesville US-IN-Bloomington US-OH-Lima
     
    TARGET JOB: Desired Job Type: Permanent, Contract
    Desired Status: Full-Time
    Site Location: On-Site
    Date Of Availability: Negotiable
       
    TARGET COMPANY: Company Size No Preference
    Category: Information Technology
       
    REFERENCES:

    Enthousastic references available upon request.